Both Gold and Platinum Maintenance Plans: Included
Comprehensive Maintenance Plan:
- Parts, labor and materials necessary to ensure Calibration and Repairs are covered equipment and replacement of parts.
- The parts and supplies necessary to maintain the Gas Detection systems shall be supplied by RMS Life Safety and shall be included in the cost of the Comprehensive Maintenance Plan (Gas Detection Controllers, Sensors, Backup Batteries, Chargers, Alarming Devices, Auto Dialers)
- The parts, components or devices for the covered components and systems that are worn or are not in proper operational condition shall be repaired or replaced with (in-kind) parts, components or devices supplied by RMS Life Safety.
- 24/7 On-Call technical support available to customer to minimize down time and inconvenience.
- Emergency Response within (2) hours after notification of system problems during normal business hours, and within (4) hours after normal business hours.
- Web Based Remote Monitoring system allows to view Detection system real time, visual access to history and trends of Detection system remotely.
- Provide Annual Training on safety system, RMS Life Safety will simulate all Level of Alarms and show sequence of operations to all trainees.
